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Get instant support from our expert team. Whether you're a beginner or professional trader, we provide comprehensive assistance to ensure your success on HTX.
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Multiple ways to get help quickly and efficiently
Live Chat
Instant support from our expert agents. Get real-time help with trading questions, technical issues, and account management.
Email Support
Detailed support for complex issues. Send screenshots, documents, and get comprehensive solutions from our technical team.
Phone Support
Direct phone support for urgent issues and VIP customers. Speak directly with our senior support specialists.
Help Center
Find instant answers to common questions and detailed guides
Getting Started
Complete guides for new users including account setup, verification, and first trades.
View Guides →Trading
Advanced trading features, order types, chart analysis, and trading strategies.
Learn Trading →Security
Account security, 2FA setup, withdrawal whitelist, and best security practices.
Security Help →Deposits & Withdrawals
Funding methods, withdrawal limits, processing times, and troubleshooting.
Funding Help →Technical Issues
App troubleshooting, connection problems, browser issues, and mobile app support.
Tech Support →API Documentation
REST API, WebSocket feeds, authentication, and integration examples for developers.
API Docs →Fees & Limits
Trading fees, withdrawal fees, VIP levels, and account limits information.
Fee Structure →Education
Cryptocurrency basics, market analysis, trading psychology, and investment strategies.
Learn More →Frequently Asked Questions
Quick answers to the most common questions
How do I verify my account?
Account verification requires a government-issued ID and proof of address. The process typically takes 1-2 business days and includes basic, advanced, and enterprise levels.
What are the trading fees?
Our trading fees start at 0.1% for makers and 0.1% for takers. VIP users enjoy reduced fees based on their 30-day trading volume and HTX token holdings.
How secure is HTX?
HTX employs bank-level security with 98% cold storage, multi-signature wallets, two-factor authentication, and 24/7 monitoring by our cybersecurity team.
How long do withdrawals take?
Most withdrawals are processed within 30 minutes. Bank transfers may take 1-3 business days depending on your location and banking institution.
What cryptocurrencies are supported?
HTX supports over 500 cryptocurrencies including Bitcoin, Ethereum, and popular altcoins. We regularly add new tokens based on market demand and security assessments.
Is there a mobile app?
Yes, HTX offers mobile apps for iOS and Android with full trading functionality, real-time market data, and account management features available 24/7.
Join Our Community
Connect with other traders and get support from the community
Telegram
Join our official Telegram channel for real-time updates, trading discussions, and community support.
Discord
Connect with traders worldwide, share strategies, and participate in community events and discussions.
YouTube
Watch tutorials, market analysis videos, and educational content to improve your trading skills.
Need More Help?
Our support team is available 24/7 to assist you with any questions or issues
Contact Methods
Office Hours
• Email: <4 hours
• Phone: Immediate